2020 Jeep Grand Cherokee Problems & Recalls
Comprehensive defect analysis based on official US Federal safety databases.
2020 Jeep Grand Cherokee Top Failure Categories
Distribution of driver complaints across vehicle components according to federal taxonomy.
Official Safety Recalls for 2020 Jeep Grand Cherokee (3)
Defect Summary: Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Safety Hazard: The lingering rearview image can distract the driver, increasing the risk of a crash.
Free Remedy: Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W30-W37.
Defect Summary: Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Safety Hazard: Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.
Free Remedy: Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z46.
Defect Summary: Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
Safety Hazard: An engine stall can increase the risk of a crash.
Free Remedy: Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V-475.
Verified NHTSA Owner Complaints
Excerpts of actual incident reports submitted to the federal Office of Defects Investigation (ODI).
"This concerns the Auto Start Stop (ASS) battery installed at the factory that has the vent hole in the wrong place and was improperly installed so that the vent tube could be dislodged and allow hydrogen gas from charging into the cabin. Both the main battery and ASS battery are installed under the passenger seat and vent outside through a hose. ..."
"At 29835 miles, my 2020 Jeep Grand Cherokee suffered a severe transmission slip/harsh jump. I took it to an authorized dealer on May 5,2026. The dealer charged $559, plus misc. charges of $12.00 and54.25 tax. They performed a transmission inspection, a quick learn to reset points, and noted VEH has an adaptive transmission. Vehicle needs to be driv..."
"The radio is delaminating. This is a common complaint for jeep. They need to fix this problem"
"ABS module completely malfunctioned from a shortage. Threw up 7 different codes, even threw up my check engine light for a bit. Can’t even use cruise control because my “memory system” and “park sense” are unavailable. Sometimes it makes the wheel super stiff and the acceleration and break pedals super sticky. I see many recalls for 2020 Jeep Grand..."
"The screen in my vehicle which controls alot of the functions like temperature volume sos emergency calls is experiencing delamination cause the screen to ghost touch things which is a safety hazard when driving in the event of an accident i wont be able to press the button on the screen for help"